Strengthening our Total Solution
HealthEquity and Further have combined to give our partners and clients expanded choices and increased capabilities to ultimately deliver more value to members.
Reinforcing HSA Leadership
Further brings new members and assets, helping HealthEquity to grow HSA memberships and assets.
550,000
New Members
$1.7 billion
New Assets
6.3 million
Total HSA Members
The Future is bright
Our commitment to remarkable Purple service now includes extending that experience to our newly expanded client base. HealthEquity and Further officially became one, combining our strengths to deliver even greater value.
Have questions? We're here
Although the deal is done, clients should not see any service disruption or changes in the near term. We are currently evaluating our services and technology to determine the best path forward for all of our clients and members.
Frequently Asked Questions
We invite you to review the frequently asked questions listed below. We will continue providing important updates on this site.
If you don't see your question answered below, please don't hesitate to reach out by contacting us here.
Acquisition
How does this affect me?
Clients should not have any immediate changes or disruption to their service. We are committed to ensuring a smooth transition.
How does this change benefit me?
The combination of HealthEquity and Further brings expanded choices and increased capabilities to deliver more value to our clients and members.
Will I keep my account manager?
We are committed to maintaining consistent service. Your account management team will continue to support you during and after the transition.
Support
Will customer service phone numbers stay the same?
Yes, your current customer service phone numbers will remain the same. We will provide advance notice of any future changes.
Will my employees have the same member services contact number?
Yes, member services contact numbers will remain unchanged during the transition period.
Will the way I receive service change?
There are no immediate changes to how you receive service. We will communicate any future enhancements well in advance.
Where will the primary service center be located?
HealthEquity operates service centers across the United States. Your service will continue to be delivered by dedicated teams.
What is the future for service delivery by the combined companies?
We are evaluating the best of both companies to create an enhanced service experience for all clients and members.
Account Access
Will my Open Enrollment (OE) 2021 be impacted by the acquisition?
No, your Open Enrollment plans will not be impacted. We are committed to supporting a seamless OE experience.
I have accounts at both companies. How should I access my account?
Continue to access your accounts through the same portals you use today. We will provide guidance on any future changes.
Can I still access my account at Further?
Yes, you can continue to access your Further account through the existing portal during the transition period.
Will there be fees associated with the deal closing?
No, there are no fees to clients or members associated with the acquisition.
Product Solution
Will clients or participants have to do anything to maintain their benefits or service?
No action is required from clients or participants. Your benefits and service will continue uninterrupted.
Will products remain the same?
Yes, your current products and services will remain the same. We will communicate any enhancements as they become available.
When can I expect a combined website?
We are working on bringing the best of both platforms together and will communicate timelines as they are finalized.
Service and Operational
Will my employees get new debit cards?
There are no immediate changes to debit cards. We will provide advance notice if any changes are planned.
What if my employees have accounts at both HealthEquity and Further?
Employees with accounts at both companies can continue to access them separately. We will provide guidance on any future consolidation.
Do our open enrollment plans change?
No, your open enrollment plans will not change. We are committed to a seamless experience for all clients.