Strengthening our Total Solution
HealthEquity and Further have combined to give our customers expanded choices and increased capabilities to ultimately deliver more value.
Reinforcing HSA Leadership
Further brings new members and assets, helping HealthEquity to grow HSA memberships and assets.
550,000
New Members
$1.7 billion
New Assets
6.3 million
Total Members
$18.3 billion
Total Assets
The Future is bright
Our commitment to remarkable Purple service now includes extending that experience to our newly expanded client base. HealthEquity and Further officially became one company, combining strengths to deliver more value to members and employers alike.
Have questions? We're here
Although the deal is done, you should not see any disruption or changes in your service in the near term. We are currently evaluating our services and technology to determine the best path forward for our combined company.
Frequently Asked Questions
We invite you to review the frequently asked questions listed below. We will continue providing important updates on this site.
If you have additional questions, please don't hesitate to reach out by contacting us here.
Acquisition
How does this affect me?▼
You should not have any immediate changes or disruptions to your service. We are committed to ensuring a seamless transition for all members.
How does this change benefit me?▼
The combination of HealthEquity and Further brings expanded choices and increased capabilities, ultimately delivering more value to you as a member.
Support
Will customer service phone numbers stay the same?▼
Yes, your current customer service phone numbers will remain the same during the transition period.
Will the way I receive service change?▼
We are evaluating our services and technology to determine the best path forward. Any changes will be communicated well in advance.
Where will the primary service center be located?▼
HealthEquity operates service centers across multiple locations to serve our members effectively.
What is the future for service delivery for the combined company?▼
We are committed to delivering remarkable Purple service to all members across the combined organization.
Account Access
Will my Open Enrollment (OE) 2021 be impacted by the acquisition?▼
Your Open Enrollment should not be impacted. Continue to use your current tools and resources.
I have accounts at both companies. How should I access my account?▼
Continue using your existing login credentials for each account. We will provide guidance when accounts are consolidated.
Can I still access my account at Further?▼
Yes, you can continue to access your Further account using your existing credentials during the transition.
Product Solution
Will there be fees associated with my account change?▼
We do not anticipate any new fees as a result of the acquisition.
Will members have to do anything to maintain their service?▼
No immediate action is required. We will communicate any future changes well in advance.
Will products remain the same?▼
Current products will remain available. Over time, you may see enhanced features and offerings.
Service and Operational
When can I expect a combined website?▼
We are working to provide a unified experience. Updates will be shared on this page.
Will I get a new debit card?▼
Any changes to your debit card will be communicated in advance with clear instructions.
Will open enrollment plans change?▼
We do not expect changes to your open enrollment plans. Any adjustments will be communicated ahead of time.