Introduction
HealthEquity is making updates and improvements to our policies, platforms, and technology to better support clients and members.
Below you’ll find a summary of what’s new, what’s coming, and what you may have missed.
🚀 Recently released
Marketplace adds Fitness & Recovery and Wearables
HealthEquity Marketplace adds new offerings across Fitness & Recovery and Wearables, along with additional Skincare and Diagnostics options for members.
What to expect:
Fitness & Recovery: HSA/FSA-eligible recovery devices that support muscle recovery.¹
Wearables: A wearable health monitoring device that provides sleep, strain, and recovery metrics.
Diagnostics: A multi-cancer blood test that expands lab testing options.
Skincare: Over-the-counter skincare products through a curated retail partner, with eligible items available for HSA/FSA spending.¹
📅 Upcoming changes
Take action on SFTP changes now
Planned updates to HealthEquity’s Secure File Transfer Protocol (SFTP) sites may affect how organizations send, receive, and transfer files.
What to expect:
We are retiring the SFTP site ftp.wageworks.com
All file transfer setups not currently using “secureftp.healthequity.com” must update their connection settings
Firewalls and IP allow lists will need to support new IP ranges
These changes are required by August 25, 2026, at 12:00 PM MT to avoid service disruption
Detailed instructions have been sent to system users’ technology teams, providers, and/or third-party vendors early to ensure a smooth transition. For full details, refer to this SFTP communication.
Security Alerts
In September, HealthEquity is introducing Security Alerts to help protect accountholders during high-risk account activities.² SMS text and in-app notifications are additional layers of identification asking accountholders to confirm key actions before funds move.
What to expect:
SMS text and in-app alerts asking accountholders to confirm high-risk account actions.
Confirmation requests for adding a new bank account, transferring an HSA, or closing an HSA.
Added protection alongside existing safeguards, including identity verification, bank account verification, and secure login.
No action is required by employers, brokers, or partners. Security Alerts help protect healthcare funds from unauthorized activity while providing added peace of mind for accountholders.²
📢 In case you missed it
HSA investments trade settlement and funding enhancements
HealthEquity has enhanced trade settlement and funding for Health Savings Account (HSA) investments, helping members access invested or liquidated funds associated with investment transactions. Members can also view trade status while transactions are being processed, providing greater visibility throughout the experience.
What to expect:
Investment trades are settling faster, to help reduce the time between trade execution and funds becoming available for investing or spending.
Members can view clearer trade status updates while transactions are being processed.
No changes to investment options, fund lineups, trade cutoff times, market timing rules, or employer and partner workflows.
No action is required from clients or partners.
Expanded voice and chat support experiences
AI-powered features³ support routine account, card, and claims inquiries through secure self-service while maintaining access to live HealthEquity support when additional assistance is needed.
What to expect:
Members can receive AI-powered assistance for common account, card, and claims questions through natural voice interactions and chat.
Self-service support for balance checks, transactions, card management, and claim-related inquiries.
Seamless escalation to a HealthEquity representative when additional assistance is needed.
Voice and chat experiences are powered by HealthEquity’s agentic AI platform, built in partnership with Parloa.⁴ Enhancements for common card, account management, and claims questions will roll out throughout the year.
Marketplace expands across Skincare, Metabolic Health, and Diagnostics
HealthEquity marketplace is expanding the range of health needs it supports with new offerings across Skincare, Metabolic Health, and Diagnostics.
What to expect:
Skincare: HSA/Flexible Spending Account (FSA)-eligible skincare products through a curated retail partner, along with prescription dermatology care for acne and rosacea.¹
Metabolic Health: Continuous glucose monitors that provide real-time glucose data related to food, exercise, and stress.
Diagnostics: Additional lab testing options to help members better understand and manage their health.
We’ll continue sharing timely product and service updates each month so you can stay informed and prepared. Thank you for partnering with HealthEquity as we work to create simpler, more secure experiences for everyone we serve.
Disclaimers:
Not all products or services are eligible for HSA/FSA reimbursement. Eligibility is subject to applicable IRS requirements and plan terms. Letter of Medical Necessity paths included in the member experience.
Security Alerts are provided for informational purposes and do not guarantee prevention of unauthorized activity.
AI-powered features are intended to assist with routine account, card, and claims inquiries. Responses may not always be accurate or up to date.
HealthEquity and Parloa are separate, unaffiliated companies and are not responsible for each other’s policies or services.