These HQY Virtual Community Guidelines were created so that you can help us foster and protect the overall HealthEquity community. By interacting with HealthEquity social media properties, including LinkedIn, Twitter, Facebook, YouTube, and Instagram, you agree to these Guidelines. Overstepping these Guidelines boundaries may result in deleted content, banning and/or blocking accounts, or other restrictions.
When you visit, post, or comment on any of the HealthEquity social media properties (online sites, blogs, landing pages, etc.), we respectfully ask that you adhere to the following Guidelines:
- Stay on topic
- Use common courtesy and be respectful of others
- Submit your own original content, and avoid content that you know to be fraudulent
- Never post personal, identifying, or confidential information
- Do not post any content that could be considered aggressive, abusive, offensive, harassing, threatening, defamatory, slanderous, fraudulent, inflammatory or otherwise inappropriate —this includes name calling, repeated instances, etc.
HealthEquity social media properties are moderated by HealthEquity team members. We make every effort to respond in a timely manner, however, we cannot guarantee that we will be able to reply to every comment. We will do our best to moderate and respond quickly to your comments and feedback.
All comments and posts will be reviewed to ensure that they comply with our policies. We reserve the right to delete comments or posts that we deem aggressive, abusive, offensive, harassing, threatening, defamatory, slanderous, fraudulent, inflammatory, or otherwise inappropriate. We reserve the right to ban any user from any of our social media properties without prior written notice or consent for serious or repeated violations of our social media and community policies. Any comment(s) posted which we deem to be criminal in nature or instigates or implies violence towards oneself or another may be reported to the proper authorities.
Because the HealthEquity social media properties are public and anyone can participate, we cannot be responsible for views expressed by anyone except for our own. HealthEquity social media properties are not the right forum to send feedback about our products or companies, solicit business, or request donations.
We expect comments and postings to follow the rules of polite discourse and we ask that participants treat each other, as well as our team members, with respect. We may delete comments or posts that we deem to be: Profane, obscene, inappropriate, and/or unrelated; Indecent, sexually explicit or pornographic material of any kind (including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language); Threats, personal attacks, abusive, defamatory, derogatory, or inflammatory language, or stalking or harassment of any individual, entity, or organization; Discriminatory or that which contains hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, or disability; False, inaccurate, libelous, slanderous, or otherwise misleading in any way; or Spam, or containing or linking to any kind of virus, malware, spyware, or similar program that could cause harm to a user’s computer.
For the benefit of robust discussion, we ask that comments remain on-topic. This means that comments should relate to the topic that is being discussed within the original post. While we welcome reasonable feedback and critiques, we may delete negative comments about HealthEquity and/or our competitors that are not relevant and do not add to the overall experience. We may delete or hide comments that we deem to be off topic to the original post. We will also delete or report any posts that appear to be unauthorized solicitations. In addition, we may also remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will leave the first submission and delete the duplicates.
You must never disclose any financial information on any of the HealthEquity social media properties, whether public facing or via direct message. Under no circumstances will HealthEquity ever ask for your Social Security number, passwords or PINs via Facebook, Twitter, LinkedIn, YouTube, Instagram, or any other HealthEquity social media property. The privacy and security policies or practices of the social media platforms we participate in are the responsibility of the social media platform, not HealthEquity, and you should review the individual policies for each social media platform to better understand their privacy policies and practices.
Please understand that HealthEquity is unable to respond to any account-specific requests directly through social media properties. If you are a customer with a specific question or concern about an account, you may contact our Member Services team at
+1 866-346-5800 .
Social media sites are public, which means that anyone can see your posts and comments on these social media sites. By interacting with HealthEquity’s social media properties, you understand that your posts, and any ideas or techniques contained in them, may be freely used by us in any way and in any media, including on this forum, on our other websites and social media pages, and in our business. Accordingly, please do not submit any ideas or materials that you wish to keep confidential or for which you expect to receive compensation. In addition, when you post in any of our social media channels, your name, likeness and social media handle will be visible and associated with your post and if we re-use your post elsewhere, we may display your name, likeness and handle there as well.
These HealthEquity Community Guidelines are subject to change. Please review it periodically. If we make changes to these Community Guidelines, we will post the new effective date on the Guidelines. Your interaction with the HealthEquity social media properties following these changes means that you agree to comply with the revised Guidelines.
If you have a question about our Community Guidelines, please contact socialteam@healthequity.com.
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